Placing an Order How do I place an order?
We accept orders via the Internet, using the automated, safe shopping cart. If you need assistance or have questions contact us via the method of your choice, phone, email.

Register with our electronic shop for the most convenient shopping experience. Once you register once, you will not have to enter your Billing/Shipping information, and you may also view your web order status as well as saving your desired future items in personalize Wishlist.

Method of Payments We accept the following method of payments for all online purchases: Major Credit Cards VISA, MasterCard, American Express Paypal billing@futureflooring.ca Pay by Mail

If you choose to pay for your order through a mail (Personal Cheque or Money Order), you must be aware that we will gladly process your order immediately after receiving of your payment. Please write your Cheques or Moany Order payable to "Future Experience Corporation" and please provide Your Order Number on the cheque as a reference.

The total dollar amount of your order is allocated to your credit card at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Applicable taxes are automatically applied to total order amount, including freight charges.

Do we have to order extra?
Yes, but this is responsibility for you or your installer to decide how much more. Wastage factor depends on your specific job site as well as installation factors. We recommend you to discuss the exact measurements with the professional installer. Please be advised that you are responsible for actual amount of product you order. (Orders such as hardwood and laminte, has to be rounded to full boxes.)

How long does it take to receive my order?
Your flooring order will typically take 5-7 business days from the time you place your order to the time the shipment actually arrives. Keep in mind this timing is after our confirmation of availability of product. In some cases, the order might take longer and please be advise that we will inform you as much information as possible in Order Status area. however, we are not responsible for delays due to transportaion, border, custom, or any natural disaster issues.

How do I know when the flooring will arrive?
We provide constant email updates on your order. A tracking number is provided to you and you may track you order online, or by phone.

http://www.futureflooring.ca/SignIn.asp?refer=MyAccount.asp

What are the Shipping Costs?
Shipping costs are figured based on the weight of the flooring, the origin of the particular flooring you are choosing and its distance from your zip or postal code. The site will display the Estimated Shipping Amounts that are available as a time of your order. However it is your responsbility to select the appropriate shipping method and cost associated to your order. Please be advised that shipping charges might change at any time without a notice and it is not guarantee as a part of your total order. We will contact you in the case of problem and will notice you for any change should be modified in your order.

Are most products in stock?
Most of the flooring on this web site is in stock at multiple locations in the United States and Canada. If there are any time constraints on your order due to out of stock products you will be contacted via email.

What is your pricing policy?
All sales prices are final on date of purchase. No refunds or adjustments will be made under any circumstances if a lower price should become available after purchase date.

What we should know about product images?
Product images will vary in color due to many factors such as monitor type, scan quality, etc. Images are not intended to duplicate exact visual appearance, but to serve merely as a guide or point of reference. If you require accurate visual inspection of a product for such things that cannot be conveyed accurately by this image, such as color, feel, etc., we recommend you obtain a sample of the product to inspect prior to purchasing.

What is important about samples?
Bamboo, Cork and Hardwood floors are beautiful and unique products of nature which are characterized by distinctive variations in grain and color. These natural variations in color and grain are not flaws, but are a part of the natural beauty and uniqueness of the flooring. Once you receive your sample, keep in mind that all samples may still have some color variations when compared with the final product. Samples for bamboo flooring, in particular, are being supplied to give representation of finish and quality of manufacturing. It must be noted that, as regards color, bamboo samples are a close representation of color and there could be up to a 20% increase or decrease in color between a sample and actual flooring product.

Do you carry discontinued products?
We do not handle any discontinued flooring products.

Are samples available?
Samples may be available for some products. If samples are available for a particular product, there will be an option in product description allowing you to add them to your shopping cart. There is a small cost associated with each sample. You are responsbile for shipping cost of samples.

Do you guarantee the lowest prices?
We always strive to provide you with the lowest prices and we make it a regular practice of showing you examples of our prices versus our competitions prices. However, becusae of the nature of flooring products, defferent spciees, colors, finishes, manufactures, and ... it is not practical nor possible to match the prices on the products with the same name. We can assure you with the highest quality and prices we can provide and we will gurantee to provide the same description provided on our website or your money back is guaranteed.

Why are your prices so much lower? Are the floors seconds?
Unless specifically noted all of our floors are first quality and the same floors that you would order locally or on other websites online. All warranties apply to the floors purchased on this site regardless of whether the floors are professionally installed or installed by you. Our prices are lower. No need to jump through hoops to find smoke and mirrors, we simply sell more for less.

Why are the benefits of online shopping?
Purchasing goods on the Internet is fast, economical and secure.

Tax Do I pay tax on my order?

Do you have a return policy?
Futureflooring.ca has a 15 day satisfaction guarantee, starting from the time of receipt. You may make a return on unopened materials for any reason within that time period.

You will be responsible for the shipping charges associated with return of the products, as well as the cost incurred by Futureflooring.ca to ship the product to you. Most of our vendors charge us a restocking fee of 25% on the total order for which you would also be held accountable. In order to take advantage of this you MUST have a return authorization number; all returns without an authorization will be refused. Promotional goods which are marked as Non-Returnable, Final Sale, or As Is are non refundable.

NOTE: Returns will not be accepted for trims, moldings and product overages not used. This also applies to all flooring accessories, our suppliers do not accept these products back so we cannot refund, return or give credit. We will not take returns on cabin grade products and non-warrantied "as is" flooring products even within the 15 day time period.

Who will install my flooring? Do you recommend installers?
We only offer installation service for the Metro Toronto area. For out side of Toronto area, you can refer to your regional yellow pages and look under Flooring or Carpet listings. We do not recommend any installer.

I am interested in purchasing a product I found at another store but I do not see it on your site, Can you give me a price on it?

No sorry, we only sell the products that we have listed on the web site. Many stores carry similar products and many brands have multiple styles names for a single style. Carpet styles within the brands we carry and what local retailers or home stores carry will often have the same brand names but different style names. We do not offer style cross over assistance and will not attempt to match styles that you may have seen elsewhere to what we carry, even if it is the same brand that we sell. With our carpet brands, we simply sell the styles that we have on our website and that are it.

Do you sell carpet padding?
At this time we only sell the carpet. Padding is very expensive to ship and any saving you would recognize from purchasing pad online quickly evaporates.

Do you send samples of the carpeting?
At this time the carpet mills do not send samples of the carpets. For this reason we do not provide samples of the carpet styles that we have online.

Which underlayments should I use?
You will find information on each underlayment that we offer in our web site.

Which trims do I use and when do I use them?
There are so many trim pieces available. Where do I use them all?
Here is a list of the most common trims available from the various major manufactures and where you would use them.

• Floor transitions
• T-molding: The t-molding is used for door or transition areas where the two flooring types are of similar height. The two flooring type must be "hard surface", do not use to transition from hard floors to carpet. the t-molding covers the edge of each floor allowing for a fairly smooth transition.
• End cap/square nose: Use this floor transition when meeting up to exterior doors including sliding doors as well as when meeting up to carpeting in doorways or transition areas.
• Reducer: a reducer does just what it says. It is used in doorways or transitions and reduces from the new floor down to floor that are lower. A typical example would be transitioning down from a new laminate flooring or hardwood flooring to a vinyl floor.
• Stair nose (overlap): This transition is used on stairs and covers the edge of the step. It sets right over the floor. Stair nose (flush mount): This transition is used on stairs and will have a tongue or groove that matches the floor it is being used with. This trim does not set on the floor rather it attaches to the floor for a flush transition on the step.

How can you be reached?

http://www.futureflooring.ca/ContactUs.asp